Q: Why is my registration code invalid?
A: You have to enter your user name and registration code exactly as what you got. I strongly recommend you copy/paste (Ctrl+C/Ctrl+V) them.
Q: I lost my registration code. What can I do?
A: Feel free to contact us by sending an email to support@magicdvdripper.com . If you've changed your email address, please tell us your email address you used when you purchased.
Q: How can I upgrade my software?
A: You can download the latest version from the download page . And then you can simply update it by installing the latest version over the older one. Doing this will retain your registration information.
Q: How to burn a DVD from hard drive to blank DVD?
A: Please click the "..." button besides the source box to choose the "VIDEO_TS" folder of the DVD on your hard drive. And then insert a blank DVD to burn. Please note: the "VIDEO_TS" folder on hard drive must include whole DVD-Video files.
Q: How to make multiple copies of a DVD without reduplicate reading?
A: Frist, please copy the DVD to hard drive. You can click the "..." button besides the target box to choose a target folder. After you get the copied DVD on your hard drive, you can then burn it to multiple DVDs. Please click the "..." button besides the source box to choose the "VIDEO_TS" folder of the DVD on your hard drive. And then insert a blank DVD to burn.
Q: How to configure the settings of Magic DVD Copier?
A: Please click the  button on the top and right of the main window. Then click "Config...". The configuration window will popup. Then you can adjust the options according to your need.
- Temporary directory - When coping a DVD to blank DVD, our software need copy it to the temporary directory first.
- Clear Temporary directory when finish - It will automatically clear the temporary directory after burning. If you want to burn multi DVDs, please uncheck the option.
- Leave at least 32k between ifo and bup - It will add 32 KB dummy data between VIDEO_TS.IFO and VIDEO_TS.BUP if there isn't VIDEO_TS.VOB. Usually you needn't check the option.
- Ignore read error - It will ignore reading errors if your DVD has been scratched. Maximal read error tolerance means how many errors you can accept.
- Remove UOP (User Operation Prohibited) - It will remove all UOPs. So you can do any operation (such as skip to next/previous chapter, fast/back forward, etc.) when playing any section of the copied DVD.
- Always keep dvd menu while splitting - It will always keep DVD menu on disc 2 when splitting DVD9 movie to 2 4.7 GB blank DVDs. This option is only valid when you choose "DVD9 to 2 DVD5" mode.
- Set write speed before burning - It will let you choose the burning speed before burning.
- Burning engine - Magic DVD Copier includes two internal burning engines. And it can also use Nero burning engine if you have Nero installed. If a burning engine isn't compatible with your DVD burner, you can choose another burning engine.
- Always fit target size when burning - When you copy a DVD9 movie to a 4.7 GB blank DVD, it will automatically compress the movie without prompt.
- Enable sound events - It will play a sound when finished or error occured.
Q: I got "Error occurs when recording" message. What can I do?
A: It means there was a burning error. Usually the problems can be solved by following these guidelines.
(1) Do you have the latest version of Magic DVD Copier installed? If not, please download it from the download page and install it first.
(2) Please make sure the firmware of your DVD burner is up to date. Most burning errors can be solved by updating firmware. You can download the latest firmware from the website of your DVD burner's producer or http://www.cdrinfo.com/Sections/Firmware/Home.aspx .
(3) Please try a different media. Your DVD burner may not be compatible with your media. To check if the media you are using is highly compatible with your burner, please visit http://www.dvdrhelp.com/dvdwriters and http://www.dvdrhelp.com/dvdmedia to see what users think about the burner and media you are using.
(4) It will get better burning quality to use a slower burning speed and turn off all other applications.
Q: The program hangs at the "Writing lead-out" phase. What can I do?
A: Usually the "Writing lead-out" phase will last about 1-2 minutes. If it has not completed in 5 minutes, it seems that the media is poorly supported by the burner and/or the DVD burner has some hardware/firmware issues. I'm sorry you may need to restart your computer to stop it when the situation occurs. And then you can solve this problem by following these guidelines.
(1) Please make sure the firmware of your DVD burner is up to date. Most burning errors can be solved by updating firmware. You can download the latest firmware from the website of your DVD burner's producer or http://www.cdrinfo.com/Sections/Firmware/Home.aspx .
(2) Please turn off any firewall, anti-virus and other applications during burning. They may conflict with the DVD burning process. We've found NVIDIA firewall will cause this problem.
Q: There was not any error, but the copied DVD can't be played on my DVD player. What can I do?
A: Do you have the latest version of Magic DVD Copier installed? If not, please download it from the download page and install it first.
Does your DVD player support this type of recordable media? If possible, please try to play it on other DVD players. If the burned disk can't be played on many dvd players, it seems that the media is poorly supported by the burner and/or the DVD burner has some hardware/firmware issues.
(1) Having the latest firmware up to date may help for having the media properly written, so with better readability on standalone players. You can download the latest firmware from the website of your DVD burner's producer or http://www.cdrinfo.com/Sections/Firmware/Home.aspx .
(2) Changing the media may solve this problem. To check if the media you are using is highly compatible with your burner, please visit http://www.dvdrhelp.com/dvdwriters and http://www.dvdrhelp.com/dvdmedia to see what users think about the burner and media you are using.
(3) The slower the burning speed, the better the burning quality. So using a lower burning speed may solve this problem.
If above methods still cannot solve this problem, please send all .BUP files under the VIDEO_TS folder of the burned disk to support@magicdvdripper.com . And please enclose the error.log file which is in the installed folder of Magic DVD Copier (default is C:\Program files\MagicDVDCopier).
Q: I have more questions, what should I do?
A: Feel free to send your additional questions, bug reports or suggestions to support@magicdvdripper.com . Usually we'll reply to you in 1 business day. If there were any errors with our software, please enclose the error.log file which is in the installed folder of Magic DVD Copier (default is C:\Program files\MagicDVDCopier). |
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